Thanks Josh. I have been researching many companies for months.. rackspace has been one of the ones I'm considering.. but I won't know 100% who I'm going with until around christmas. I know its between that and one or two others, after reading all of the talk on WHT I know who's good and who isn't.
ANd you're right, support is key for people like me/you who aren't available all the time during the day and such.
Also.. how much control do you have on the server? Like how "managed" is it? Do they keep your software up to date, or is that up to you? Stuff like that.