Well, one of the "issues" I have about support is that they dont post fixes to problems - you have to wait for the "next release". Which means that if you want your version to even work right, you have to buy the upgrades (versus getting new functionality). I guess most systems work like that, but would be nice to know how to fix some of the problems we have.
As for $125 a year - that is awfully steep compared to the other brands. I must admit, that even as a diehard Threads fan, I'll probably buy VB for my next install because the cost is much cheaper and the product is fairly mature (more so than Threads).