Please keep in mind that I have registered with this site in order to get the word out to all dedicated server consumers. I may or may not see any feedback on this post. You may however reach me at []
[email protected][/] should you wish to know more. Thank you.
I had a UNIX virtual account with them for quite some time. They're not bad in that area of
hosting. In fact, I resold for them for some time due to their low priced hosting. Though, I put all this money into my Miva Software, only to find out they didn’t have the back end support for the payment module set-up correctly. In Return, they blamed Verisign and Miva. Had no problem installing the module on my friends site, with another hosting provider. I must add as well, they don’t comprehend simple requests very well. Most of them speak broken english and have the attitude of “Customer is always at fault”.
Anyway, my reason for such a low score is the dedicated server end. The first week of Sept. 2003 I decided to move my site(s) over to a dedicated server via superb. I was a newbie as a dedicated server customer. Yet, not such a newbie that I hid under my desk each time something unfamiliar came up. I have always been one who learned platforms rather quickly. I had plenty of Red Hat 7.3 - 9, apache and other books to keep me on top of it all. My complaint is their customer service, their lack of commitment..... My IPs for the server were a terrible pair. In fact, I have (3) documented statements from superb technicians via Superb’s trouble ticket system stating this fact. One ticket states their looking for a new IP set for my server. Than the following trouble ticket states it has been escalated. Sure it has been escalated. The technician says; everything appears fine????
The same technician whom recently could not get into my server
Yet, my passwords remained the same since the initial set-up, LOL!
When I got fed up with paying for work on the server that I felt was due to their lack of commitment I decided to can my account with them. Of course, having apparently become to big for their britches they email me back stating I don't belong on a dedicated platform. Additionally, I got a response from one of their staff stating; that they have done their job by giving me a server! Sure, there is some truth to that statement???? After my dealings with them I urge all of you to find someone else. I personally feel they don’t deserve to be in business if they can’t honor they’re customer(s). Unless of course you enjoy giving money away? After the Annual 1,800 I gave them for the server, I must of paid well over 300.00 for reloads and trouble tickets. The best of luck!
