If anyone is looking to jump hosts, you might consider TekAdvantange.
http://www.tekadvantage.comWe have been using them for more than a year and have been quite pleased. We use one of their reseller accounts for our hosting. It doesn't even feel like a shared server since we have access to WHM and C-Panel both. Their support is through their message board, and a support ticket system. They have great response time and issues are usually resolved very quickly. They're always Johnny on the spot when an issue arises. 2 hours is the longest I've ever had to wait for a response, and it is usually less than a half an hour for response and resolution. If they are having any problems tracking down a problem that always keep you updated.
*crosses fingers and hopes that the there isn't a repeat of the events following my last web host endorsement.