i found another issue with this one that pops up when you're making the custom rank a profile entry greater than the default 15. in the changes made to cpanel2.cgi, there is a section that you replace with:
if you have something else in profile entry 15 (i had the custom user text), then that $searchrow[7] probably won't return the right value. in my case, the fix simply involved changing the 7 to an 8, but that may not work for everyone.
- Wind-X