1. Gateway uses cheap, low-quality components. Like, cheaper, lower-quality than most regular PC manufacturers.
2. It's a darn good thing Gateway's tech support is actually surprisingly really good, because the aforementioned cheap, low-quality components have a tendency to go haywire at alarming rates.
3. Have you ever tried to add new hardware to a Gateway? Not a pretty sight...
4. Last time I heard, I think Gateway was having financial troubles... Good support only lasts as long as the company is in existance.
Kenji Koopa, you may have gotten a decent experience with your particular system. But I know several people whose families/parents purchased Gateways due to their supposed ease of use and purchasing (none of my friends' own computers are Gateway, thankfully), and I've experienced and been told vicariously about lots of horror stories with that company...
---Skorpion