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#115964 03/02/2006 2:52 AM
Joined: Mar 2006
Posts: 1
C
Junior Member
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Junior Member
C
Joined: Mar 2006
Posts: 1
At the office we are looking to create a knowledge base for our technical sales people when answering phone calls. Is anyone aware of a modification that can be done to ubb.classic that allows this to be done.

The knowledge base would be a tree'd layout by product, problem and solution.

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Joined: Mar 2000
Posts: 21,079
Likes: 3
I type Like navaho
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I type Like navaho
Joined: Mar 2000
Posts: 21,079
Likes: 3
hmm... you could create a seperate category, with each product a forum and topics within each could contain the problem and solution.

When setting up the search function, create an index for each forum, then searching for problems/solutions will be nearly immediate.

When linking to the knowledge base, just link to the particular category, like this:
https://www.ubbdev.com/ubb/ultimatebb.php/category/3.html


- Allen wavey
- What Drives You?

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