I think this topic would be most appropriate in the web host board.
I was browsing their site, and was unable to open a support ticket(tho i wouldn't send one). It said there was an sql error. Perhaps you should try again in a day or so, it could be that they are doing server maintance. If you feel that they have violated their hosting agreement with you, then you should by all means send in for a refund/return. My 2 cents.
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