I'll add my 2 cents even though I'm sure you won't care.
First of all it's darn nice of them to release a major revision on a holiday... when most of us had some time to play with it. Most message board operators have other jobs.... so getting to play on a day off was an added bonus.
Most companies would not release a product, or ask their staff to work on Christmas day.
OK - so you say "customer service".... they said the product would release on Christmas Day.... it did. They promised AND delivered.
Maybe you had humor and sarcasm in your posts, but they did come off very Rude. Not only the one here, but the one on Infopop Community as well.
Even forgetting the time difference... and assuming they were on Eastern Time like you, 9am on Christmas Morning is still Very early to be expecting someone to deliver a product. Surely people will wake up on Christmas morning and spend some time with their families before going to work.
Add comments like "Ted over at Infopop needs to wake up" and "Infopop elves must have gotten a little tipsy last night" did come off kind of rude. Maybe the humor and sarcasm was missed. But IMO you appeared to be complaining right off the bat.
I for one thank Infopop and Dave for making the product available to us yesterday. I know the work involved for Dave to get it out the door. I also know that Classic was coming out too.... and Dave's responsible for all of them. He keeps a very full plate and stays on top of all of it.
So Good Job Dave. Thank You.
Merry Christmas!
[end of my 2 cents]