Hi everyone,
I'd like to give you all a heads-up about the pricing for UBBThreads, which is the new name for WWWThreads. Note that WWWThreads is no longer available for sale; UBBThreads will be available on the infopop.com website starting this Thursday.
UBBThreads will carry a flat rate of $229 per license. Our license agreement is slightly different from Rick's in that each unique installation of the program requires a license. Rick was permitting multiple installs on the same domain. That will no longer be permitted.
Also note that previously Rick offered two different rates- one for non commercial usage and one for commercial usage. Now there is simply one rate for everyone- $229.
Other services and fees we will be offering for UBBThreads:
Member Area Annual Subscription: $125
When you purchase a new license, you always receive one year of access to the Member Area for the product at no extra cost. This is the place where you can download the latest versions of the product. After the year of access expires, customers can purchase additional annual subscriptions.
For all current WWWThreads license-holders, however, we are granting a 75% lifetime discounton Member Area subscription fees. This means that for existing licenses, you will always receive a 75% discount on the going rate for Member Area access. Based on the current rate, this means that you will be able to purchase a one-year subscription for $31.25.
The discount is tied directly to existing licenses. If you purchase another license in the future, that license will not be eligible for the discount; only your "old" license would be eligible.
Annual Support Plan: $299/$399
One new option for Threads customers is the option to pay for support. This does not mean we will not assist you with basic questions. For many customers, however, fairly intensive troubleshooting can be required. Purchasing annual support is an excellent way of ensuring that you'll receive the dedicated help you need when you need it. A rate of $299 applies if you purchase this option when you buy a license. A higher rate ($399) applies if you purchase the plan later.
Single Support Incident: $179
For those that do not desire an annual support plan, we also offer inividual support tickets that can be purchased to assist you on a one-off basis.
Professional Installation: $199
We will install your board for you for this flat fee. Upgrade and transfer installations will also be available (at different rates).
About Support
Note that when you purchase a license, support is not included. That said, we ALWAYS try very hard to assist each and every customer. We usually only require payment when an issue involves hands-on investigation/troubleshooting of an issue that is not related to a product bug. Most of the time, these issues revolve around troubleshooting configurations of various web hosts.
Like Rick has done in the past, we have very active support forums where many of our customers help themselves and this same service will continue for UBBThreads. The point of support fee options is not to make every customer pay for support, but to ensure that professional support is available for any customer that desires it.
Also note that one of the benefits of this deal is that all Threads customers will have many more support options now. You can call us anytime with your questions, suggestions, or comments. We also have a dedicated support tracking system that allows us to track every single incoming support request to ensure that every customer is properly served.
We are focused on providing the best products AND the best service for all of our customers.
