Mr. Oneill,
Call me dense if you care to, but I am very much confused by this new "pricing schedule".
First let me try and iterate what it appears to be for existing w3t license holders::
1) There is a fee for upgrades which is a 75% discount off the current rate beginning now? So, if you come out with a new upgrade e.g. next month, it will cost me $31.75 to get it even though I have a current w3t license? And this discount of 75% purchases upgrades for life?
2) There is an ADDITIONAL fee of $299/399 for Support regardless of the fact that we have an existing and current w3t license? In other words, Support is not an integral part of the software? Thus, if next week I need help with a "bug" or problem that is being experienced, I have to pay you $299/399 for an annual "support ticket" or $179 for a one-time incident?
My main concern is this "Member area" where it seems we have access to "upgrades". And whether or not this includes the Support for that product or if Support is an ADDITIONAL item which must be purchased apart from the actual board software.
Seriously disallusioned at this point,
Jeff Nesbitt
