I know Maycen, and from what I know I doubt they would lie to cancel an account. How big of a site do you have and how many users are usually online? Depending on their hardware configuration a large site with 50-100 users online all the time can be fairly taxing on a single CPU site with not much RAM.
I know my site, with 45-80 users online all the time on a PIII 1.2ghz machine with a gig of ram on a semi-dedicated server of mine was essentially eating up about 80% of server resources at peak times. So I moved it to a more powerful server that is completely decdicated, and even then it is still using a good chunk of the CPU power.
