I think the UBB engine is extremely powerful, and extremely scalable. It has stock, built-in functions that would make it an awesome Trouble-Ticketing Software for in-house IT Staff like myself. My group supports 150 PC's and 100 SGI Octanes. Our Trouble-Ticketing system now is pretty lame, and we're looking at buying something off-the-shelf. Most off-the-shelf softwares are going to cost $10,000+, in addition to yearly maintenance.
What I'd like to experiment with is to take a stock UBB and modify it like this:
1) Instead of an inputable Subject Line, UBB needs to auto-generate a sequential number (i.e. the ticket number)
2) It needs to auto-respond to the ticket-puller, that their issue will be looked at asap.
3) Moderators will become the "Technicians", where they can answer the ticket.
4) Ticket needs status: open (default), under investigation, closed, set by the Technician (Moderator).
5) Using current UBB engine, tickets can be moved to a knowledge-base archive for searching.
I talked to Infopop about this in the past, and they said they had something in the works, but in never came to fruition.
Any comments? I'd be really interested in pursuing this further.
