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Joined: May 2001
Posts: 794
Content Queen
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Content Queen
Joined: May 2001
Posts: 794 |
I think I know the answer to this, but my members don't seem to trust my opinion.  They have been complaining about getting what they are calling "white pages" when they click on the link to my messageboard. If they hit the refresh button, the board loads properly. I explained that I believed it was because of one of these things: - Their computer's cache is not in sync
- A lot of people are trying to access the site at the same time, putting stress on the server's load that houses the board
Am I blowing smoke or am I in the ballpark with my explanation? I've have it happen to me, too. I'll click on a link, and what appears is a blank, white page. I just click the refresh button, and the page loads. I've also had this happen--and I'm almost positive it's a cache issue on my computer because it happens with other sites that I surf--I'll load a page from my favorite places or from pulldown menu, and it'll load a page from earlier in the day or even from a couple days ago. Does this make sense?  Thanks!
Sue
adwoff.com
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Joined: Mar 2000
Posts: 21,079 Likes: 3
I type Like navaho
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I type Like navaho
Joined: Mar 2000
Posts: 21,079 Likes: 3 |
It makes sense, but could also be errors in the code. Are there particular pages that are giving you problems, and are they .cgi or .php pages?
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Joined: May 2001
Posts: 794
Content Queen
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Content Queen
Joined: May 2001
Posts: 794 |
quote:
Originally posted by AllenAyres:
It makes sense, but could also be errors in the code. Are there particular pages that are giving you problems, and are they .cgi or .php pages?
I don't know about the files, Allen.
I'll have to ask them.
I think the page involved is the front page, but I'll have to ask about that, too.
Sue
adwoff.com
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Joined: Feb 2001
Posts: 817
Moderator / Kingpin
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Moderator / Kingpin
Joined: Feb 2001
Posts: 817 |
Is this effecting both users with IE and Netscape or just Netscape users?
Many times Netscape will not render a page right and instead deliver a white page if there is an improperly formatted table somewhere on the page.
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Joined: May 2001
Posts: 794
Content Queen
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Content Queen
Joined: May 2001
Posts: 794 |
Steve,
I've asked those who are experiencing the problem to let me know where it occurs, the file suffix it occurs with, and the browser they are using.
One person responded that it's the front page, and that she's using the newest Microsoft browser. She forgot to mention if it's the .cgi or .php file that's giving her the issues.
Sue
adwoff.com
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Joined: Oct 2001
Posts: 60
Member
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Member
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Posts: 60 |
For the heck of it I clicked the link to your board and got a white page. I am using IE 6 (latest ver) and the page was http://adwoff.com/cgi-bin/ultimatebb.cgi Hope this helps, -Jason
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Kahuna
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Kahuna
Joined: Aug 2000
Posts: 1,083 |
I got a white page as well.
It sounds like a server problem and/or a coding problem.
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Joined: May 2001
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Content Queen
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Content Queen
Joined: May 2001
Posts: 794 |
quote:
Originally posted by Travis:
I got a white page as well.
It sounds like a server problem and/or a coding problem.
Okay, how do I learn if it's the server or the code?
Sue
adwoff.com
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Joined: Aug 2000
Posts: 1,083
Kahuna
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Kahuna
Joined: Aug 2000
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Well the obvious answer would be to install a default UBB (no hack, or anything of the sort) and see if you still get white pages.
It's not really that big of a deal since all you have to do is refresh, and it's fine. But still, it can be a nuisance.
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Joined: May 2001
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Content Queen
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Content Queen
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Posts: 794 |
quote:
Originally posted by Travis:
Well the obvious answer would be to install a default UBB (no hack, or anything of the sort) and see if you still get white pages.
It's not really that big of a deal since all you have to do is refresh, and it's fine. But still, it can be a nuisance.
I agree that it's not that big of a deal (to me).
I love sports, and when I try to access ESPN's site, my browser often brings up old pages. So I just refresh or click on another link and away I go.
Unfortunately, most of the people at my site are women who freak out if the smallest thing goes wrong with the board/Internet (since I'm a woman I think I can get away with this statement ).
I do occasionally get the "white page," but I just figured it was *my* browser and did the refresh deal--or I'd go to another link and go in that way.
With my test site (before I started to work on the upgrade), I never had this issue. Then again, at my test site, I can't activate the accelerator because my host keeps ignoring my request to set it up.
My test board is only accessed by a small group of people--which makes me believe that maybe the "white page" happens when lots of people are trying to play at my main board. If that's the case, I think then that it's a server issue.
I am working on prepping my main board for an upgrade, so maybe that'll take care of things.
Sue
adwoff.com
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Joined: May 2001
Posts: 794
Content Queen
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Content Queen
Joined: May 2001
Posts: 794 |
Instead of the white pages, this is an error message I've been seeing at my site in the last day or so: quote:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
------------------
Apache/1.3.22 Server at adwoff.com Port 80
It happens when I click on the main link (say I'm at the profile screen), and system tries to draw on the .cgi file
I'll contact my host, but if any of you can give me insight, I'd appreciate it, too.
For the record, if you go back with the browser button and click on the link, it works.
Sue
adwoff.com
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Joined: Jan 2002
Posts: 54
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I get that error if i don't chmod to 755. (ie if it's 777 i get that error)
I get it all the time tho, so I wouldn't be able to say you have the same permissions problem since it will work on a refresh...
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Joined: May 2001
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Content Queen
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Content Queen
Joined: May 2001
Posts: 794 |
quote:
Originally posted by Shinju:
I get that error if i don't chmod to 755. (ie if it's 777 i get that error)
I get it all the time tho, so I wouldn't be able to say you have the same permissions problem since it will work on a refresh...
I double-checked the chmod properties, and it was at 755.
My webhost is thinking that it's something to do with a hack; he said:
quote:
You have something installed in your ultimatebb.cgi that is causing a runaway loop.
I'll double check the hacks I installed; I'm also working on trying to get things set-up so that I can upgrade to 6.3
I do have one question, though--why now? I haven't had these issues in the last 6 weeks or so since I set-up the board with the new upgrade; this stuff has been happening in the past week or so.
Weird.
Sue
adwoff.com
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Joined: Apr 2002
Posts: 111
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Sometimes the loop is in place that isn't accessed often. I made a hack on our board that would retrieve a line from the userprofile if they we're logged in, before sending it to the browser. Problem was if they changed their password, it'd go to display the invalid password screen, but then try to access the profile to get the line, but of course it's the wrong password, so it gets stuck in a loop. There were a few other places where this would cause a problem too, our webhost even disabled ultimatebb.cgi to maintain stability of the server. I spent about 1hr checking over the board locally to see what functions would cause the problem. I think I got them all squished in the end. Well our webhost hasn't complained again...... yet
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Joined: May 2001
Posts: 794
Content Queen
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Content Queen
Joined: May 2001
Posts: 794 |
Okay, I ran a Perl Script Checker & Error Reporter on my ultimatebb.cgi file, and this is the result: [/code]Next error message came with this:
</pre></div></div>Final error message was this:<br> [code]
This stuff is all Greek to me, so I'm hoping with this data, someone can point me in the right direction.
Thanks.
Sue
adwoff.com
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