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The first replacement was supposed to be the last (earlier this afternoon) But apparently there was more to be done. I will try to get a definate answer so I can make sure everyone knows the status. But this should be resolved at any time, and SHOULD be the last time

Wow, this seriously has to be the worst coincidence ever.. first the server compromise, a router going bad... But I just got an update on the issue.

That server that some of you have accounts on had a case fan go bad about 2 hours ago, thus, the system sensed it was overheating and shut down. There is a replacement fan going in as we speak, so we should hopefully see things return to normal here very shortly.

Thanks for your patience with these issues!

(I think I saw some gray hair in the mirror today )

Shortly as in minutes or in hours?

I'm sorry, I'm just really, really frustrated with this whole past week.

Shortly as in an hour or less most likely. There was already someone at the datacenter getting ready to pull the server when I posted the update.

Alive and kicking again.

EDIT: Although you still may see some MySQL errors and intermittent problems as I recompile and update some of the software.

Yep, it's back, just tons of errors.

[]Jeremy said:
Alive and kicking again.

EDIT: Although you still may see some MySQL errors and intermittent problems as I recompile and update some of the software. [/]
OK, I must be the red headed step child or I forgot to pay my bill because mine is still down


on edit: I spoke to soon. Looks like we're live

hmmm.. I had a little downtime with my sites, but no major problems... thanks for working on this

Thats why Jeremy is still my first choice for Shared Hosting Plans.

He's always provided me with prompt, friendly service if I had an issue and never overloaded my server, definitely the best shared plan I have ever had.

Down again??

I see we are down again.. Not cool, as i just opened my board today. : ( Hope its up without errors soon.




[:"red"] edit [/] up now.

Yep, sorry, was just a quick update of some server software again. Typically this is done later in the evening as to affect less users, but this one was kind of important, and wanted to make sure there was no more security issues

Before anyone posts this morning...

A little more downtime early this morning, fixing a few more important issues and restructuing the backup procedures. Things should be up very shortly.

There may also be a little more downtime this week on the server a lot of you are on as we look to upgrade the server with more RAM.

But any and all downtime during this maintinence should be brief and hopefully conducted during the morning hours. Thanks!

Cool, thanks for letting us know.

I checked with some other users, and yep, my site's down again. Word from the street is that it went down around 10PMish eastern time.

Should have been 11ish eastern.. but either way, I addressed it in the mysql forum, but was working on a small upgrade (mysql, apache, etc) and that led to a larger incompatibility problem which is currently being resolved. Should be very shortly when things are working again, and they should be even faster and more stable than before with the new versions.

I'll keep everyone updated if there is any significant info, but hopefully this doesnt take too much longer.

Are you upgrading to apache 2.0.something? BTW, I think MySQL is down at 10:30 a.m. PST.

mysql is down as I'm upgrading to the latest cPanel at the moment. There were some compatibility issues with the latest stable release. And no apache 2 quite yet

It's 9:13 a.m. PST and it looks like DNS is down.
EDIT:
It's 10:43 and DNS is up now, but MySQL is down

it's like d'knee lan up & down & up & down

there is a threads site that looks to be to blame at the moment

But it appears some script or something on an index page is crashing Apache. We're looking into it right now trying to determine exactly what is the cause, but there is something going on that is forcing apache into a crashing spiral of death.

I'm going to be restarting a few more services here in the next hour or so, so if you notice a few minutes of error messages, just disregard them. But it looks like we may have found the culprit script, and as of now everything appears to be working beautifully again.

Well I hope it wasn't my site that caused the problem BTW, DNS is down again

No, not your site (this time ) And yep, one more reboot here this evening to square everything away hopefully

[]Jeremy said:
No, not your site (this time ) And yep, one more reboot here this evening to square everything away hopefully [/]
Down again

Yeah. Down here. My index redirect page works, but just about nothing else. My 404 pages work, but not the pages that are actually there. What's going on this time??

MySQL is down It's been a while now. I guess I wouldn't exactly call this 99.8% uptime

No, it hasn't been 99.8%

Total downtime for January was 3:59:16. This was an uptime of 98.2%

Total downtime for February, so far, has been 18:59:48. This is a current uptime of 97.4% so far.

BTW, I know that this doesn't technically count as down-time now, since it's only MySQL that's down. But for sites like ours, it's just as "good" as downtime.

It just came back up.... please stay up :crosses fingers:

I apologize, and there will be some form of credit being issued for this month's downtime. A user on the server running phpBB (not anyone here) has problems with their database being corrupted, which is causing mysql to cause a kernel panic (ie. total crash, or mysql crashing)

I'm in the process of moving that site to a dedicated server at this time. Hopefully that will be completed this evening. We had 3 people working on this server all night last night and this morning running diagnostics and stress tests to find out what the exact problem was, and that one account does seem to be the problem.

Once that account gets moved and I can test to ensure the problems do not return, I'll have an update for everyone located on this server.

Thanks for the update.

While the downtime is really annoying, I can totally understand problems with hosting and servers. My members can't, but I can. *lol*

Jeremy is a good guy and has always answered my questions quickly. Up until the last few weeks I have had no problems with Vertex host. What I have problems with is members asking questions about downtime that I can't answer... but I guess we all have those issues.

Thanks for the hardwork Jeremy. I hope is was not my database that was having issues

While you do use phpBB, no, it was not your database And thanks for the compliments.

I've just noticed that the path to mogrify has changed. If any users are using PhotoPost and ImageMacick for the thumbnails, the new path is:
/usr/bin/mogrify

Servers napping again?

Okay, it's back up now, although I did have to repair my Users table.

There was another corrupt database that caused mysql to die. Looking into which one it was right now

We are down again