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#93022 05/04/2003 7:47 AM
Joined: Nov 2001
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Here's the deal: I've been suspended from my host. No warning. On connecting to the FTP server I get:

Quote
quote:

[Folder] www.iphq.co.uk.suspended
[File] reason

The file "reason" contains one line:

quote:
[qb]Website scripts hang. Please fix.[/qb]
This message is thoroughly unhelpful. I mean, that's even more unhelpful than half the Windows error messages I get... My host is f2s , so if anyone could decipher this for me and tell we what I could do to fix it, I'd appreciate it very much. smile

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#93023 05/04/2003 8:18 AM
Joined: May 2000
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well first, you can check the codes of these scripts, then ask the reason to your host, also if they have entries in the error log, you can request to look at them... You're right, the message says nothing...

#93024 05/04/2003 8:18 AM
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That sucks Chris. frown Email or call them and find out which "scripts" caused the problem.

I hope you get your site back online soon.


- Deb
#93025 05/04/2003 8:30 AM
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Thanks for the quick replies jeo/Deb smile

I'll only have access to today's error log tomorrow morning, so I'll have to put that on the back-burner for a few hours. frown Phoning them is out of the question, unfortunately, because it's Sunday and tomorrow is Bank Holiday Monday, so there'll be no-one on the phones either today or tomorrow. I'm E-Mailing them now, but f2s has a reputation for ignoring its clients' E-Mails. I think it's time I switched host...

What I really don't understand is why they would suspend a site because of one script. I'm almost certain it's not UBB, because I've used UBB on the server for 2 and a half years with no problems before...

#93026 05/04/2003 2:36 PM
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UBBDev / UBBWiki Owner
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UBBDev / UBBWiki Owner
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Lol, I've had scripts hang/flood our server before, all my host did was laugh and ask me to fix it...

You should look into www.hostnuke.com i've never really had any problems with them. They have great prices and features, the staff actually knows what their doing, and i've never had an email not be replied to. In fact, I have 4 of my sites hosted through them lol...


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#93027 05/11/2003 12:43 PM
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Thanks Gizzy smile

f2s still haven't replied after a week. It is seriously time to start looking for a new host. I'll have a look at HostNuke, thanks for that link. smile

Quote
quote:
Lol, I've had scripts hang/flood our server before, all my host did was laugh and ask me to fix it...
f2s really aren't the laughing type. More like the lazy type. :x

#93028 05/11/2003 6:14 PM
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UBBDev / UBBWiki Owner
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Sounds like 90% of other hosts wink ...


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#93029 05/12/2003 2:13 PM
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We generally disable the one script that hangs, not the entire website.


Picture perfect penmanship here.
#93030 05/12/2003 6:04 PM
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They phoned me earlier today using my domain's tech contact info and sincerely apologised for giving the entire site the boot, which was nice of them, I guess. And since I only paid for another year's worth of service two months ago, I'll stay with them for the final 10 months to save myself some unwanted hassle. I'll keep HostNuke in the back of my mind though. smile

Thanks to all that helped smile


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