dannylin,
I guess I don't agree... currently, all the w3t hacks are 'at your own risk', with comments to back up your database and files before applying them (correct, eileen? gerrit? six?). Support for those hacks has always been handled by either the person who developed the hack, or, by Rick, even though he didn't design them or put them into the pro version...
The only thing I see changing is that Rick will have more time on his hands to incorporate existing hacks and to monitor the support forums... (meaning he might be able to investigate more thoroughly...). Now, of course, I am not trying to place the burden on him to troubleshoot hacks added to the core software product... that has never been his responsibilty. He, and others, have done it because (IMHO) many of those hacks are great enhancements to the core software and many people use them... meaning that if there is a recurring issue, and it can be fixed, more people of this community may benefit from that time spent.
Maybe Rick or Ted can step up and address this concern more directly, but my personaly opinion is that licensed support will probably be for the 'core' code only. Again, I think that Rick, being Rick, and all the other 'hackers' out in this community, will continue to assist people in getting hacks to work correctly with the system. You said it exactly, [:blue]Rick's kind & unflagging support for everyone here. That will not change just because Infopop is handling Orders/licensing, etc... Rick is still the main developer/support person on the system. []/testimages/icons/cool.gif[/]
Enjoy!
Matt
ps- these are my own personal opinions and observations... feel free to comment on them!
