[]Support? I wouldn't suggest someone without a Linux background venture into this world.[/]
RackSpace is too good to me. I went into the dedicated server concept without having a clue. But anytime I get stuck trying to do something, I just call em up. They either walk me through it step by step, or do it for me.
Never had to pay for advanced support, although they do offer it. never had a ticket take more than 2 hours to resolve either.