I know precisely what I'm talking about, and I started this thread. Not only have I 50 domains and several communities built from them (meaning I know how to use just about any control panel), I've also worked for a webhost and been involved in several startups...
It's not brain surgery to use a CP; the fact of the matter is, 1and1 sucks and their support is atrocious.
I not only had issues with managing files (both FTP and GUI), but I had issues with support, the "domain management" system (or lack thereof).
Also, their domain management is a joke, at least while I was there; I had 0 access to my domain, when i had a simple request such as updating my A records for the domain I had to go through their support personelle as they offered no CP to access the domain, period. The domain was registered in their name, so i could not transfer it at all.
I stand by my previous statement, 1and1 is a horrible company, and numerous people concourr; what does that say when you're the onlyone defending them and calling us idiots... You're the pot calling the kettle black.