UBB.Developers Forums UBB.threads 6 V6 Modifications V6 Mod Ideas Moderators Manual

Didnt know where to post this, so I´ll do it here as a request ;)

Though every site might have different rules, and such... most of us will also have some common rules and experiences. Does anyone have a Moderator manual they give to their mods? I think it would be interesting.

Maybe with the experience and wisdom of others we could come up with a basic good manual (I am not speaking of just technical, mainly "how to avoid/treat/mediate/moderate in conflicts" and such...

Examples:
- What to do with offtopic conversations?
- What to do with people with bad behavior?
- What to do if someone uses the profile pic of another user?
- What to do if someone posts a huge pic that breaks the design?
- What to do if someone constanly provokes someone?
- What to do if.................. (hundreds of these)
There are hundreds of different things that could happen. And I find a need to write a manual down so that moderators are more confident in what they do. That is, that their actions be backed up by a guide, not just their own personal judgement.

Just wondering if others find the same need, or have one I could take as a reference.

In addition to a moderator's manual, I opened a moderator forum and requested that the moderators post a note after each message they moderate or remove... and I do the same, so it's a very good way for them to learn quickly, and for me to comment on what they did (say it was correct, incorrect, questionable, etc).

A moderator's guide that explains how to use all of the moderator's features in this program would be useful, but I have found that all you really need to explain is what applies to your particular forum.

You should have both a concept and how-to section on each function a moderator should do, with the concept being unique to your moderation policies/practices, and the how-to being a step-by-step technical reference guide for each task.