I have had some customers attempt to use the forum, but they are a little new to the forum concept. Seeing things like Post icons, "using ubbcode" and other text is freaking them out. Does anyone have a really good "how to use this forum" FAQ or document for the clueless user?
infopop have a users guide over at their website, and theres also a FAQ with threads, which users can read. should be located at www.yourdomain.com/ubbthreads/faq.php
dang, i think this is my first helpful post in all the time i've been here, normally i just bug people with questions! lol!
That FAQ in the forum itself does not provide the super deep level of detail I was hoping to provide a user who has never even seen a forum before. I was wondering if anyone has developed tutorials or other detailed docs.
I have links to the infopop threads user's guide, but it too didn't seem detailed enough for some users.
"Wondering what something does? Then click it and observe what happens. Rinse and repeat. Nothing you do can hurt the forum. Only I have that power! Muhwahahahahaha!"
Something like that should help to alleviate the concerns of your users...or, ya know, maybe not.
Donate to UBBDev today to help aid in Operational, Server and Script Maintenance, and Development costs.
Please also see our parent organization VNC Web Services if you're in the need of a new UBB.threads Install or Upgrade, Site/Server Migrations, or Security and Coding Services.