I am having problems too...
I opened a shared hosting account with them on 1/21/2004 at 9:00 AM. I primarily opened this account with them on recommendations from members at ThreadsDev. I paid for a year's service and for them to register a new domain name for the site.
The information they sent out at signup stated that normal DNS propogation was from 24-48 hours. After 3 days (72 hours) and still no active URL, i tried to contact support. They offer no phone number, so I go the ticket routine. It took me three messages, with each one getting more aggressive to get a response.
Jeremey did respond on 1/24 @ 5:00PM. He assured me that my URL was registered properly on Vertexhost's DNS name servers. It was just going to take a while longer to propogate across the Internet. As to why it took so long to respond to a service ticket... well, I will let him tell you.
>> Pulled from the last service ticket respone <<
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... I think the main problem was earlier this we someone upgraded our support desk, but it was discovered last night that the notification settings were not turned back on, thus new tickets were gone un-noticed for the past couple days...
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Maybe I am expecting too much... but if you do not offer any phone support and you rely solely on a ticket system and you haven't gotten any new tickets in a "couple of days", something just might be wrong
Anyway, my DNS did come alive yesterday morning (almost 100 hours after it was registered with Vertexhost). Then yesterday afternoon appartently Vertex's entire system went down and is still down. My site is dead, their site is dead, their support ticket system is dead, their email is dead....
I am like the rest of you, I sure hope all is not lost. I was working on the site through my IP address all along. I paid to have Threads installed, and I have 25+ hours of keyboarding invested. I am sitting here, snowed in for 2 days, and would love to finish up my site... maybe it will work out.
Call me crazy, but shouldn't you host your trouble ticket system on servers other than your own. The scenario now is Vertexhost is down and there is no way to contact them, no phone, no email, no support ticket system.
Keeping my finger's crossed in North Carolina...
