I can't post many details right now, since I am STILL working on the issue. But to sum it up, one of our servers was comprimised yesterday evening. This resulted in the need for a complete OS reinstall, and the need to restore most accounts from backups. Whoever got into the system thought they would be funny and delete most of the backups. Well, we also keep backups on a seperate server, but they are less frequent compared to the daily backups held on the second drive.
So, point being, things are almost completely back up, but some accounts did have to resort these older backups. There are a few remaining usses with that server we're ironing out, which are hopefully almost completely resolved.
As always, I understand this is an almost unacceptable circumstance for everyone. Since I host all of my own sites, I know very well how frustrating this all is. That is why I will be offering partial refunds, or credits to people who did have to put up with this and/or some data loss. And, like Honda Guru who may have just recently signed up and encoutered all of this trouble, if you would like a full refund (since you fall under the 30-days) that would not be a problem. And if you do have to have threads reinstalled, which you paid for, I will pay that installation fee or install it myself, regardless of where you're hosting your site.
Again, I'm just wanting to make this right for everyone. It could have been much worse, but it looks like for the most part we are really only dealing with a week two's worth of lost data for some people (myself including). I will try to have a more detailed update as soon as I can, and will be emailing all of my clients as soon as I know we have everything working 100% again.
