In reply to:
We have never lost touch with our core customers, however, and if you look at our own support forums you will see a large, vibrant community.
Ted,
I'm curious--are you still censoring posts that are critical of UBB as well as censoring any mention of competing products on your forums (and, no, I'm not somebody you censored, just an observer)? How can you claim you have "never lost touch with our core customers" if you put duct tape over their mouths? When I was looking for forum software (over a year ago) I found this to be very disturbing and it was a major factor (along with technical inferiority of UBB) in writing off UBB as an option. Everywhere I looked (outside of the InfoPop site) there were tons of ex-UBB users who were unhappy with support, upgrades, pricing, etc.
Rick,
Best wishes. I hope things turn out the way you expected. Sadly, I'm not very optimistic.
P.S. I didn't get an email about this merger (sixpack isn't the only one). Maybe it was because I didn't renew my upgrade license when it expired recently, but I would have thought that everyone would have been emailed about something of this magnitude.
